Terms and Conditions for Wholesale Ordering
1. All wholesales orders must be detailed on a written purchase order.
2. Once an order has been made, the order must be paid for to ensure no pricing changes. Any orders not paid for within 5 business days, will not be guaranteed the catalogue pricing in the event of any pricing changes.
*We pay our organic farmers up front or in advance, this is known as 'parity', so cancelling an order for organic products is like taking away the farmers's productivity, exactly why we are here, to protect organic/biodynamic farms and families... so no changes, please! This strict policy is also due to our sourcing in a number of different currencies from different countries for genuine organic and biodynamic raw materials that are not readily available locally.
3. Once an order is made, it is a firm, final irrevocable order and stands as the inventory order - as all orders are made from scratch and by hand as custom orders. No refunds. Only does Organic Trader have the right to substitute product that is delayed or seasonally unavailable. Organic Trader does not give the right for the wholesale orders to be changed or substituted once the order is submitted. Know and be clear as a wholesale customer on what you are wholesale ordering for your business. Any changes will be viewed as additional orders, which are to be prepaid. prior to shipping.
4. The jurisdiction and legal territory, in all circumstances for all business and orders made with Organic Trader will be the Province of British Columbia.
5. Orders made and not picked up, will incur weekly storage charges. In all cases for all orders, shipping, customs and brokerage are the responsibility of the ordering party/wholesale customer, and duly must be arranged by the wholesale customer. Any damages or claims must be made within 3 business days, in the event of a damage claim for shipping, the wholesale customer/consignee must deal directly with the shipping company.
6. Wholesale orders are to be made in their case sizes, and will generally be able to be pallet ready within 7-10 business days. Any orders packed and then unpacked because of the wholesale customers inefficiency will incur administrative and logistics charges for the second preparations.
7. Special orders made based on customers verbal or written promises or representations will be considered actual orders, and in call cases the wholesale customer shall be liable not only for the order amount but also for any damages occurring from the rescindance of such orders.
8. Any orders made and not scheduled to be picked up within 15 days, once notice is given by the Organic Trader warehouse, will incur a 15% restocking fee and pallet re-preparation fee, for each 15 day period.
9. Any excessive or tedious use of office time involving the use of blame, rudeness or profanity by the wholesale customer to cover their own mismanagement, inexperience or lack of responsibility for proper communication will trigger a serious administrative charge of a minimum per episode of $250, and $200 per hour per re-address/incidents/interruptions.
10. For private label orders, these terms and conditions apply, as well as the Organic Trader confidentiality and terms and conditions for contract manufacturing.
Confidentiality, Non-Circumvention, Non-Disclosure Agreement PDF
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